Support

Posture Fix: Back Exercises is made by one person. Email goes straight to Mykola Mylashko and is usually answered within a couple of days.

Including your iPhone model, iOS version and app version helps a lot — you’ll find the app version at the bottom of the Profile tab.

Common fixes

Restore a purchase on a new phone: Open the app, go to Profile, and tap Restore Purchases. Make sure you are signed in with the same Apple ID you bought with — lifetime access is tied to that Apple ID.
Cancel a subscription: Cancellation happens in your Apple ID settings, not in the app. Open apps.apple.com/account/subscriptions, or on your iPhone: Settings → your name → Subscriptions. Deleting the app does not cancel anything.
Get a refund: Apple handles all payments, so refunds go through Apple at reportaproblem.apple.com rather than through us.
The posture check won't start: It needs camera access. Check Settings → Posture Fix → Camera. If access is on and it still fails, email us with your iPhone model and iOS version.
Delete your data: Everything the app stores lives on your device. Deleting the app removes all of it. You can also clear posture history from within the app.

Do I need any equipment?: No. Every one of the 36 exercises is bodyweight and works in the space beside a desk or bed. A chair and a wall are used in a few of them.
How does the posture check work?: You take a photo with your phone's camera and the app analyses your alignment using Apple's Vision framework. The analysis runs entirely on your device — the image is never uploaded, and there is no server to upload it to.
Do I need an account?: No. There is no sign-up, no email address and no password. Your programs, history and progress are stored on your device.
What does it cost?: The 30-Day Posture Reset program is free. Everything else — the other four programs, the full exercise library and the posture check history — is Premium, available as a subscription with a free trial or as a one-time lifetime purchase. Current prices are shown in the app, in your local currency.
Is this a substitute for physiotherapy?: No. Posture Fix is a general fitness and mobility app, not a medical device, and it does not diagnose or treat anything. If you have pain that is severe, persistent, or follows an injury, see a clinician first.
Which iPhones does it run on?: Any iPhone running a current version of iOS. The posture check needs a working camera.